Terms and Conditions

These terms and conditions and apply to use of this website and purchases made herein.

By accessing this website and/or placing an order, you agree to be bound by both these Terms and Conditions and the Web Site Disclaimers.  If you do not agree to be bound by these Terms and Conditions and the Web Site Disclaimers, please discontinue use of this website.

These Terms and Conditions do not affect your statutory rights.

Basis of Contract

These Terms and Conditions shall govern the use of this website and the purchase of goods to the exclusion of any other Terms and Conditions. These Terms and Conditions supersede all other Terms and Conditions and shall replace any previously notified to you.

No variation to these Terms and Conditions shall be binding on Aiver Saddle Ltd unless agreed in writing between you and one of our authorised representatives. Our employees and/or agents are not authorised to make any representations or warranties unless confirmed by us in writing.

We may modify these Terms and Conditions at any time. Your continued use of the website shall be deemed to be your acceptance of any modification which will apply to any subsequent orders placed by you.

We will not keep a copy of the Terms and Conditions as applicable today, and therefore, if you wish to keep a copy of these Terms and Conditions for your records, you may print a copy.


You shall be responsible for the accuracy of an order and for giving us any information necessary for us to perform the contract.

No order shall be deemed accepted by us until we send you an order confirmation and estimated date of delivery via e-mail.

If we are unable to supply you with the goods within the stated timeframe, we will inform you by e-mail as soon as possible. You will be given the option of (i) waiting until the goods are in stock; (ii) choosing goods of an equivalent price and quality; or (iii) cancelling your affected order and obtaining a full refund for any payment received from you for the cancelled goods.

We do try to make sure that all details on the website are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Please note that any details and/or specifications of the goods (including, but not limited to, any visual representation of the goods) are intended as a guide only and only give a general approximation of the goods. Our goods are made from natural materials that may vary in color, texture, and may contain irregularities that represent the unique and natural qualities of the material.


Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond our reasonable control. If you do not receive a delivery from us, please notify us as soon as possible. If the Goods have been lost or mislaid in the postal service, please note that an investigation may take up to 60 days to complete. 

You shall have no right to reject the goods and no right to rescind the contract for late delivery unless the due date for delivery has passed and you have served on us a written notice requiring the contract to be performed and giving us not less than fourteen working days in which to do so and the notice has not been complied with.

We shall not be required to fulfil orders for Goods in the sequence in which they are placed. We reserve the right to deliver orders when all of the Goods in an order are available. We are not required to deliver orders in instalments.

Price and Payment

The price you pay is the price displayed in respect of the relevant goods on this website at the time we receive your order, plus VAT and the applicable delivery charges.

Delivery charges and prices are subject to change.

All prices are exclusive of VAT (where applicable) at the current rate.

We make every effort to ensure that all prices on the website are accurate, but errors may occur. If we discover an error in the price of the goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel an order due to an error in price and we have already received payment for the affected goods, you will receive a full refund.

Payment is due at the time you place your order. We use a third party system to take your payment for the goods. We never have access to your payment details during this process, and therefore are not responsible for ensuring the confidentiality of your data once you leave the website to process payment, and accept no liability for any loss and/or damage that you may suffer as a result of using the third party's service.

Goods delivered outside the UK may be subject to customs and import duties. You are responsible for payment of these duties. If charges are levied in your country and you do not pay them, you may prevent delivery of your order and we are not liable for this non-delivery. If you do not pay these duties and do not receive the goods because of this, you will remain liable for the purchase price of the goods and any delivery charges. If the goods are returned to us because you have not paid the duties, we may charge you for the cost of returning the goods, including any customs duties and shipping costs.

Property and Risk

Risk in the goods shall pass to you at the time of delivery. Delivery shall be deemed to occur at the time when the items arrive at the delivery address provided to us by you. Please ensure you provide a delivery address that is secure and where you (or your designated agent) will be available to receive the delivery.


We adhere to the EU Distance Selling Regulations.

You have the right to cancel the contract for the purchase of stock (standard) goods within fourteen days of delivery of the items to you. To cancel your order, you must provide in writing (via email to info @ aiversaddle.com) the following information within fourteen days of receiving the goods:  

  • A clearly marked Subject line of "Order Cancellation"
  • The order number
  • The date of purchase
  • Your name and address
  • A full description of the goods being returned
  • The reason for return/cancellation

We will provide an address for returns. You are responsible for return postage costs and insuring the goods If desired.

The stock goods must be returned to us within fourteen days of notification of intent to cancel, and returned by registered post with the order number marked on the packaging. Retain proof of postage.

You are responsible for taking all reasonable care of the items whilst they are in your possession and you must not use them. The goods must be returned to us in like-new condition, in their original packaging.  The ability to cancel orders does not apply to goods which have been worn, washed and/or otherwise used.

You are entitled to a refund of the purchase price of the stock goods (if full payment has  been received), or exchange of the goods, when we have received the items from you in an undamaged state, unsoiled and in their original packaging.  

"Stock" goods are those that have not been modified from the standard design and sizing. If an option other than "standard" has been selected when ordering the goods, the item is then deemed "made to order." Made-to-order goods are not refundable or returnable.

Faulty Goods

If you discover the goods are faulty, you must notify us of the defect within seven days of the date of delivery.

We may ask you to return the goods to us for inspection. If the goods are faulty, we will repair or replace the faulty goods at no additional cost to you and refund any reasonable costs you may have incurred in returning the faulty goods to us.

Saddle Purchases

When you order a saddle from us, you acknowledge and agree to the following:

  • You will verify, promptly reply to queries, and confirm all saddle specifications, including but not limited to: seat size, model, color(s), materials, cantle effects, flap and panel lengths, blocks, etc.
  • Each saddle is handmade by Master Saddlers to those specifications, and therefore slight differences may exist between saddles. This is to be expected and is not a fault in the saddle.
  • The saddle is manufactured using natural leather products, and therefore due to the nature of the material may contain slight color or texture variations and small imperfections which are to be expected with a natural product, and are not a fault in the saddle.
  • Different cleaning and conditioning products can affect the look, feel, and longevity of the leather, and you take full responsibility for your choice of products used on the saddle.
  • A new saddle requires a "breaking in" process as follows: the first 5-10 times the saddle is used, it is recommended to walk only to flatten the wool and move excess air out of the panels; concentrate on keeping the saddle straight and your weight even throughout the ride. It can take up to three months of regular riding (5 or more times per week) for the flocking to fully settle. In some cases additional flocking may be needed after the breaking in period; this is normal.
  • Industry professionals recommend having saddle fit checked at least every six months by a qualified saddle fitter. In some cases it is recommended to check fit more frequently, such as if there is a significant change in the type or level of work, or with young horses that may be growing and developing rapidly. 
  • Horses change shape for many reasons, including but not limited to: condition, type and level of work, season, feed, lameness or illness, etc. This may affect the fit of the saddle, but is not a fault in the saddle.
  • Any saddle fitting adjustments are not included in this transaction. We recommend you use a qualified saddle fitter.
  • We are not responsible for any repairs or adjustments made by a third party not specifically approved by us and listed on this website; such repairs or adjustments may void the warranty. 
  • Horses may experience soreness or discomfort for many reasons. In this event it is the owner's responsibility to immediately cease use of the saddle and seek qualified veterinary advice.

Saddle Warranty

Aiver Saddle trees and adjustment mechanisms are warrantied for a period of three years after purchase under normal riding conditions. Adjustment mechanisms must be properly maintained according to the care instructions. You may be asked to provide proof of maintenance.

In the course of normal riding conditions, saddles are subject to rubbing, scrapes, bumps, and other damage which may change the leather or mar the saddle. Your choice of cleaning products may also change the leather. We are not liable for any such damage.

If you believe you have a warranty claim, we will ask you to return the goods to us for inspection. If the issue is deemed by us to be covered under warranty, we will repair or replace it at no additional cost to you and refund any reasonable costs you may have incurred in returning it to us.

Data Protection

When you use our website, you may be asked to provide certain personal information such as your contact details. We will store the data that you provide to us on computers or otherwise.

We will comply with the requirements of all Data Protection legislation in force in England and Wales from time to time. In particular, you may request a copy of any personal data held by us about you upon written application. We reserve the right to charge the current statutory fee for providing you with such information.

We intend to manage any information learned about you in an ethical manner. It will be used to process your account and order, to administer website services such as sharing information with third party payment processors or network providers, to administer our business, to notify you of products or information that may be of interest to you unless you inform us that you do not wish to receive such information, for assessment and analysis of our business or website, to any regulatory or government authority we are required to comply with by law, or anyone to whom we transfer or may transfer our business.

If you no longer wish to receive information about our products, you have the ability to unsubscribe from any email lists.


We shall have no liability to you for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable at the time you placed your order.

Nothing in this contract shall exclude or limit any of your statutory rights which may not be excluded or limited due to you acting as a consumer and/or due to any applicable law. 

We do not guarantee that our website will be compatible with your computer or device and we accept no liability for any corruption or loss of data held on your computer or device, or any liability for any other loss or damage of any kind caused to your computer or device resulting from the use of our website.


No waiver by us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.

If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.

We shall have no liability to you for any delay in performance to the extent that such delay is due to any event outside our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If we are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

All third party rights are excluded and no third party shall have any right to enforce this Agreement.

The laws of England and Wales shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract.